Return and Refund Policy
At Retromania Video Games, customer satisfaction is our top priority. We want every customer to have a smooth and reliable shopping experience when purchasing our desk accessories, monitor stands, desktop organizers, and workspace products.
If you are not completely satisfied with your purchase, we offer a transparent and hassle-free return and refund process.
Return Window
You have 30 days from the date your item was delivered to request a return.
Return requests must be submitted within this period to be eligible for review.
Product Condition Required for Return
To be eligible for a return, your item must be:
- In new and unused condition
- Returned with original packaging when available
- Include all original parts, accessories, and components
- Free from damage caused by misuse or improper handling
Items that show signs of use, damage, modification, or missing components may not qualify for a return.
How to Initiate a Return
To request a return:
- Contact our customer support team:
📧 support@retromaniavideogames.shop
Please include:
- Order number
- Product name
- Reason for return
- Photos of the product (if damaged or defective)
- After your return request is approved, we will provide return instructions by email.
Return Method: By Mail
Return Label: Return instructions and label information will be provided via email after return approval.
Return Shipping Costs
Defective, Damaged, or Incorrect Products
If you receive:
- A defective product
- A product damaged during delivery
- An incorrect item
Please contact us with your order details.
Retromania Video Games will review the issue and provide appropriate return assistance.
Customer Change of Mind
If you:
- Ordered the wrong product
- No longer need the item
- Changed your mind about the purchase
The customer is responsible for the return shipping cost.
Restocking Fee
We do not charge any restocking fees.
Restocking Fee: $0.00
Refund Process
Once your returned item is received and inspected, we will notify you by email.
If approved:
- Your refund will be processed to your original payment method.
- Refund processing will be completed within 7 business days after approval.
- Your bank or payment provider may require additional time to reflect the refund.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery.
Please provide:
- Order number
- Description of the problem
- Clear photos of the product and packaging
Our team will review your request and provide the appropriate solution.
Non-Returnable Items
Returns may not be accepted for:
- Products damaged due to misuse
- Products modified by the customer
- Items returned without original components
- Returns requested after the 30-day return period
Contact Information
If you have any questions regarding your return or refund, please contact us:
Shop Name: Retromania Video Games
Phone: +1 832 732 2571
E-mail: support@retromaniavideogames.shop
Store Location: 239 Greens Rd, Houston, TX 77060, United States
Contact Form: CLICK HERE
Store Business Hours:
- Friday – Sunday: 10:00 AM – 7:00 PM
- Monday – Thursday: Closed
Response Time: We respond within 24 hours.
