Shipping Policy
Thank you for visiting and shopping at Retromania Video Games. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
We carefully package all desk accessories, monitor stands, desktop organizers, and workspace products to ensure your order arrives safely and in excellent condition.
Shipping Area
We currently ship orders within the United States only.
At this time, we do not offer international shipping.
Shipping Cost
We provide Standard Shipping options for customers within the United States.
Shipping fees are calculated based on:
- Delivery location
- Product weight
- Package size
- Selected shipping method
All applicable shipping charges will be clearly displayed during checkout before completing your purchase.
There are no hidden shipping fees.
Order Processing Time
Orders are processed after successful payment confirmation.
Order Cut-Off Time: 4:00 PM (GMT-06:00) Central Standard Time (Chicago)
Order Handling Time: 1–3 Business Days
Order Transit Time: 5–10 Business Days
Estimated Total Delivery Time: 6–13 Business Days after order confirmation
Orders placed after the cut-off time, on weekends, or on public holidays will begin processing on the next available business day.
Shipping Carriers
We use reliable shipping carriers to deliver your orders, which may include:
- USPS
- UPS
- FedEx
The shipping carrier may vary depending on the delivery address, package size, product dimensions, and available delivery services.
Order Confirmation
After placing an order, customers will receive an order confirmation email.
Please carefully review your order details, including:
- Product information
- Shipping address
- Contact information
If any information is incorrect, please contact us as soon as possible.
Order Tracking
Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information.
Please allow up to 24–48 hours for tracking details to become active after shipment.
Address Changes
If you need to update your shipping address, please contact us within 24 hours of placing your order.
Once an order has been shipped or is already in transit, we may not be able to modify the shipping address.
Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete shipping information during checkout.
Retromania Video Games is not responsible for delivery delays, failed deliveries, or lost packages caused by incorrect or incomplete address information provided by the customer.
If a package is returned due to an incorrect or incomplete address, we will contact the customer regarding available options.
Delivery Delays
We work hard to deliver all orders within the estimated delivery timeframe.
However, delivery delays may occasionally occur due to:
- Shipping carrier delays
- Weather conditions
- Holidays
- High order volume
- Other circumstances outside our control
If your order is delayed, please contact us and we will assist you with checking the shipment status.
Lost or Missing Packages
If your tracking information shows that your package has been delivered but you have not received it, please check:
- Delivery area
- Mailbox
- Front door
- Building office or reception
- Nearby locations
You may also contact the shipping carrier for delivery confirmation.
If you still need assistance, please contact our support team and we will do our best to help.
Damaged Packages
We carefully inspect and package every order before shipment.
If your package arrives damaged, please contact us within 48 hours of delivery with:
- Order number
- Photos of the damaged package
- Photos of the damaged product
Our team will review the issue and provide the appropriate assistance.
Contact Information
If you have any questions about your order or shipment, please contact us:
Shop Name: Retromania Video Games
Phone: +1 832 732 2571
E-mail: support@retromaniavideogames.shop
Store Location: 239 Greens Rd, Houston, TX 77060, United States
Contact Form: CLICK HERE
Store Business Hours:
- Friday – Sunday: 10:00 AM – 7:00 PM
- Monday – Thursday: Closed
Response Time: We respond within 24 hours.
