Frequently Asked Questions (FAQ)
General Questions
Q. What products do you sell?
Retromania Video Games offers modern desk accessories, monitor riser stands, desktop organizers, and workspace products designed for gaming setups, home offices, and everyday workspaces.
Shipping Questions
Q. Do you offer shipping?
Yes. We offer Standard Shipping for orders within the United States.
Shipping costs (if applicable) are calculated based on your delivery location, product size, weight, and selected shipping method. Any shipping charges will be clearly shown during checkout.
Q. How long will it take to receive my order?
Our estimated delivery time is:
Order Processing Time: 1–3 Business Days
Transit Time: 5–10 Business Days
Estimated Total Delivery Time: 6–13 Business Days after your order is confirmed.
Delivery times may vary depending on your location, carrier service, holidays, and unexpected delays.
Q. Do you ship internationally?
Currently, we only ship within the:
United States
At this time, we do not offer international shipping.
Q. Which shipping carriers do you use?
We use reliable shipping carriers, which may include:
- USPS
- UPS
- FedEx
The shipping carrier may vary depending on your location and order details.
Orders & Tracking
Q. How can I track my order?
Once your order has been processed and shipped, you will receive a Shipping Confirmation email containing your tracking information.
You can use the tracking number provided to check your shipment status with the carrier.
Please allow 24–48 hours for tracking information to update after shipment.
Q. Can I change my shipping address after placing an order?
If you need to update your shipping address, please contact us within 24 hours of placing your order.
Once your order has been shipped, we may not be able to change the delivery address.
Returns & Refunds
Q. What is your return policy?
We offer a 30-day return policy.
You may request a return within 30 days from the delivery date.
Returned products must be:
- New and unused
- In original condition
- Returned with original packaging and included components when applicable
Q. Do you charge a restocking fee?
No.
We do not charge any restocking fees.
Restocking Fee: $0.00
Q. Who pays for return shipping?
For:
Defective, damaged, or incorrect products:
Retromania Video Games will review the issue and provide appropriate return assistance.
For:
Customer change of mind, wrong product selection, or no longer needed items:
The customer is responsible for the return shipping cost.
Q. I received a damaged or defective item. What should I do?
We are sorry for the inconvenience.
Please contact us within 48 hours of delivery with:
- Order number
- Description of the issue
- Clear photos of the product and packaging
Our team will review your request and provide the appropriate solution.
Payment Questions
Q. What payment methods do you accept?
We accept available payment methods shown at checkout, including:
- Visa
- Mastercard
- American Express
- Discover
- JCB
- Diners Club
- And PayPal
- Other supported payment methods
All payments are processed securely in:
USD (United States Dollars)
Q. Is my payment information secure?
Yes.
Our website uses SSL encryption and secure payment processing systems.
Retromania Video Games does not store or have access to your complete payment card information.
Contact Information
If you have any questions, please contact us:
Shop Name: Retromania Video Games
Phone: +1 832 732 2571
E-mail: support@retromaniavideogames.shop
Store Location: 239 Greens Rd, Houston, TX 77060, United States
Contact Form: CLICK HERE
Store Business Hours:
- Friday – Sunday: 10:00 AM – 7:00 PM
- Monday – Thursday: Closed
Response Time: We respond within 24 hours.
